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Service Fee

商業電腦 外判 保養 維修 支援 管理 服務
We have professional knowledge and extensive experiences in Local Area Network, Windows and Linux Servers, Internet as well as PC and Mac. Our customers include large international companies and small SOHO offices.

We provide services in multiple ways:

  • Telephone/Email Support
  • Remote Control Support
  • On-site Support

Price

Our service fee is simple and open – HK$600 per man hour

Volume Discount

We offer discounted price for customers who commit a minimum amount of work hours per month.

  • 10 hours per month – HK$420/hr
  • 20 hours per month – HK$360/hr
  • 30+ hours per month – HK$300/hr

Minimum Charge

  • Min charge is 1 hour for main commercial areas during normal business hours.
  • Min charge is 2 hours for remote areas, restricted areas, residential, schools, or non-business hours.
  • Min charge is 4 hours for outlying islands, Tung Chung, Airport, Sai Kung.
  • Min charge is 8 hours/day plus travel and accommodation for China, Macau or overseas.
  • 0.25 hour increment after the minimum hour.
  • Min charge is 0.25 hour for telephone and remote control support.

Fixed Monthly Pricing

Some customers prefer a predictable monthly cost for their budget. We offer an SLA-based monthly technical support services where service charge is calculated based on the number of named users.

As an example, For a company with 50 users, the service fee is HK$10,000/month (exclude hardware), 4 hours response time, unlimited calls in normal business hours.

### Carry-in Service

Customer send the defective computer to our office and pick up after repair.
– Service charge: HK$420 per computer. (exclude hardware cost)

SXL pick-up the defective computer from customer office and send back after repair.
– Service charge: HK$840 per computer. (exclude hardware cost)

Permanent link to this article: https://www.sxl.net/solutions/service-fee/