We have professional knowledge and extensive experiences in the areas of Local Area Network, Internet, Windows and Linux Servers, as well as PC and Mac. Our customers include large international companies and small SOHO offices.
We provide services in multiple ways:
- Telephone/Email Support
- Remote Control Support
HK$600 per hour
Volume Discount ∞
We offer discounted price for customers who commit a minimum amount of work hours per month.
- 10 hours per month – HK$420/hr
- 20 hours per month – HK$360/hr
30+ hours per month – HK$300/hr
Minimum Charge ∞
|Main Commercial Area and Normal Business Hours||1 hour|
|Remote areas, restricted areas, schools, residential, or non-business hours||2 hours|
|Outlying islands, Sai Kung, Tung Chung, Airport||4 hours|
|China or overseas||8 hours + travel & accomodation.|
|Telephone and remote support||0.25 hour|
- For on-site service, 0.25 hour increment after the minimum charge.
- “Main commercial areas” are locations in this MTR circle: Central > Tsuen Wan > FoTan > Kwun Tong > Quarry Bay.
“Normal business hours” are currently Monday to Friday, 10am – 7pm. (Exclude public holidays)
Fixed Monthly Pricing ∞
- Some customers prefer a predictable monthly cost. We offer an SLA-based services where service charge is calculated based on the number of named users.
For companies with less than 30 users, the charge is HK$300 per user. (next business day on-site service, exclude hardware cost.)
Carry-in Service ∞
- Customer send the defective computer to our office and pick up after repair.
- Minimum service charge: HK$600 per computer. (exclude hardware cost)