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Warranty Services - Parts
Summary
| Product Type |
Level of service |
| Consumables |
- No Warranty
- Customer may return consumables within 7 days of purchase for replacement,
provided that the original product is still sealed and in totally re-sellable
condition.
- For products that originally does not come with a seal in it's
package (such as some CD disk), we do not provide any warranty
or replacement service.
|
| Software |
- 7 Days replacement warranty on defective material
- Software cannot be replaced with another product if the package has
been opened.
- We does not guarantee the performance and compatibility of any software
product. Customer should contact the original software manufacturer for
technical support and services
|
| Accessories |
- 7 Days replacement warranty on manufacturing defect
|
| Peripherals & Hardware |
- 7 Days replacement warranty on manufacturing defect
- One (or more) years of warranty provided by original manufacturer
|
Terms and Conditions
- There is no refund, in
any case.
- If there is any
manufacturing defect, as identified by SXL, SXL shall provide free-of-charge
immediate replacement for the product (except consumables)
within 7 days after purchase.
- If SXL do not have the
replacement product in stock, the customer may choose to
replace with another product by paying the price
difference, or wait for SXL to get new stock. However, SXL
will not provide a refund in either case.
- The Customer is
responsible to transport the defective product to SXL and pick-up the replacement product. On-site
service is available only if the Customer agree to pay at
our normal service rate.
- Customer must provide a proof of purchase
(Invoice or Delivery Note of SXL)
- Some products may comes
with longer warranty periods (example: some CPU and hard disk
have 3 years warranty). However, SXL will provide services
for the first year only. After the first year, customer
must directly return any defective product to the
distributor or manufacturer (terms and condition subject
to manufacturer/distributor's warranty card). SXL should
have no liability for such kind of claims.
- If the defective part is installed in a
computer, the customer is
responsible to remove the defective part and return
it to SXL's office.
- SXL may send the defective
part to the original manufacturer for repair, this
will usually takes one to four weeks. We will notify the
customer to pick up after repair
- This warranty also subject to our
General Warranty Terms & Conditions
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