General Warranty Terms & Conditions

1. For products that come with on-site warranty, SXL will provide free-of-charge on-site services for urban areas near to MTR and KCR stations (except Tung Chung and Lo Wu). 
   • There is a call charge, currently HK$250, for sub-urban areas, such as but not limited to, Tuen Mun, Yuen Long, Sai Kung, Lo Wu, Tung Chung, Sai Wan, Pok Fu Lam, Stanley, Tai Tam, Shek O, Ap Lei Chau, The Airport, Tseung Kwan O and Discovery Bay. 
   • SXL does not provide services for out-lying island, restricted areas and any area that cannot be reached by public bus.
   • SXL does not provide services outside Hong Kong.
2. Normally, SXL will provide services on the same or next business day after receiving the request (exclude Saturday, Sunday and public holidays).
3. Our on-site warranty does NOT cover the following conditions, at SXL's sole discretion.
   • diagnosis or repair of un-repeatable failures
   • modify equipment's configuration or enhance equipment's capability
   • problems of accessories, peripherals, attachments, consumables, cables, printer heads, keyboard and mouse
   • damages caused by accident, natural disaster, fire, water, war, improper use or transportation by customer.
   • the equipment are not located in suitable and safe environment, or being used with in-proper items.
   • problems on general operational works
   • work performed by non-SXL's personnel (including the Customer)
4. SXL will perform the service at our soonest possible. However, SXL do not guarantee on the total time required to perform the service. In such case, SXL will inform the customer from time to time about the progress of the service.
5. The "Lifetime carry-in labor-free warranty" cover any hardware failure of the equipment after our normal warranty expire. We will not charge any labor cost for this service, but any hardware cost are charged at our regular retail price.
6. Telephone support service are provided for technical questions only. We do not provide telephone support for general and operational questions. It is the customer's responsibility to learn how to use computers and software. 
7. Some services are perform by third party, such as the original manufacturer or distributor of the product. In such case, SXL shall not be able to guarantee the service quality and service time. Terms and conditions of the third-party will apply.
8. Customer is responsible to backup their data and software stored inside the equipment before requesting SXL to performing any diagnostic or repair work. In no event shall SXL be liable for any direct or in-direct damage to the software and data.
9. In no event shall SXL be liable for any direct or in-direct damage (including loss of profits) on any equipment, and facilities not covered under this warranty.
10. SXL's entire liability shall in any event not exceeding the current market value of the defective component.
11. This warranty service is not transferable and not re-fundable
12. In case of a free-of-charge service, if there is any argument, the judgment is at SXL's sole discretion. SXL reserve the right to suspend or modify any terms or conditions of free-of-charge warranty service by posting a notice on this web site.