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Warranty Services - Class B
Summary
| Type of problem / failure |
Level of Service |
| Problem of hardware |
On-site, no charge |
| Any software problem (including pre-loaded software) |
charged at regular rate |
| Lifetime carry-in warranty |
Yes |
| Telephone technical support |
Yes |
| Other problems |
charged at regular rate |
Terms and Conditions
- All SXL Computer
Systems come with a warranty label on top of the computer
main unit. If the warranty number start with
"B", it is eligible for our Class B Warranty
Service
- SXL provide
free-of-charge on-site warranty service on hardware
problems during warranty period.
- A call-charge may apply if customer
require service in sub-urban area, or service outside our
normal business hours.
- This service cover any hardware related problems.
- This service does NOT cover
software related problems.
- Customer shall phone
SXL upon requisition of service. Customer should provide
the warranty number of equipment and details of the
problem.
- Telephone support will be
provided by default. On-site service will only be
provided if identified by SXL as necessary.
- This warranty also subject to our
General Warranty Terms & Conditions
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