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Service Hotlines

Support

Reminder

To get quick and helpful service, please do a little work before calling for help:

  • Try re-start the computer or device first.
  • Record any error messages (print-screen or take photo).
  • For hardware questions, please find out your computer model number, serial number or warranty number.
  • For software questions, please find out the name and version of the software.

溫馨提示

想有快速又有效的服務? 請你在call我們前先做少少野:

  • 先試一下重新開電腦。
  • 記錄任何錯誤信息 (用print-screen或用手提電話拍照)。
  • 如為硬件相關問題,請先找出相關的產品型號,序號或保用編號。
  • 如為軟件相關問題,請先找出相關軟件的名稱及版本號。

SXL Service Hotlines

  • Office Hours : 26440219
  • Non-office Hours : 91628523 (urgent only)

Other Vendor Hotlines

Always call the hotline to confirm address and opening hours before visiting their service center We cannot guarantee the information below are accurate and up-to-date.

Adobe

APC

  • Web: www.apc.com
  • Check warranty status: http://goo.gl/d12Nco
  • Technical Support: (852) 2579 2088
  • Service Center Address: 13th Floor, East Wing, Warwick House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong.

Acer 宏碁

  • Web: www.acer.com.hk
  • Service: (852) 2520 2000
  • Service Center Address: 1801, Prosperity Place, 6 Shing Yip Street, Kwun Tong, Hong Kong.
  • 維修中心:觀塘,成業街6號,泓富廣場1801室。

Apple

Asus 華碩

  • Web site: http://www.asus.com/hk/support/
  • General Enquiry(Asus branded Notebooks and Computers): (862) 3582 4770
  • Asus PC/General Service: (852) 3582 4770
  • Service Center 1: Flat C, 7 IF, Sui Sing Building, 202-204 Cheung Sha Wan Road, Kowloon
  • Service Center 2: Room 02, 16th Floor, Chinachem Johnston Plaza, No. 178-188 Johnston Road, Wanchai, HK
  • Asus Monitor Onsite Service: (852) 3582 4778
  • Motherboard, cards, etc: (852) 3626 9999 (Hornington)

Buffalo

Canon

  • Web: www.canon.com.hk
  • Hotline: (852) 3191 2333 (Printer, Scanner, Projector)
  • Hotline: (852) 3191 2323 (Fax, Large Copier/Printer)

Cisco

Dell

  • Web: http://www.dell.com/hk
  • General Hotline: (852) 3416 0910
  • Desktops & Notebook: (852) 2969 3188
  • Servers: (852) 2969 3196

EPSON

  • Web: http://www.epson.com.hk/en/support.html
  • Hotline: (852) 2827 8911
  • Service Center: Unit 901, 9IF, Westin Centre, 26 Hung To Road, Kwun Tong, Kowloon, Hong Kong (Near Ngau Tau Kok MTR Station Exit B6)

Fuji Xerox / Xerox

H3C

  • Web: www.h3c.com
  • Hotline: (852) 2907 0456
  • Service Center: Room 2301, 231F Caroline Centre, Lee Gardens Two, 28 Yun Ping Road, Causeway Bay, Hong Kong.

HP

  • Web: www.hp.com.hk
  • Consumer products: 2802 4098
  • Business products: 3002 8555
  • Servers: 2904 8338

IBM

Intel

Lenovo

  • Warranty Registration: http://www.lenovo.com/hk/warranty/
  • Web: http://www.lenovo.com/hk
  • Contact Lenovo: http://www.lenovo.com/contact/hk/
  • Hotline: (852) 3516 8977
  • Service Center

    • Lai Chi Kok: Unit B & C, 10/F, Grandion Plaza, 932 Cheung Sha Wan Road, Lai Chi Kok, Kowloon (Lai Chi Kok MTR Exit C)
    • 荔枝角 長沙灣道932號 興迅廣場10樓B及C室 (荔枝角港鐵站 C 出口)
    • Quarry Bay: Room 1403, 14/F, Chinachem Exchange Square, 1 Hoi Wan Street, Quarry Bay, Hong Kong.
    • 鰂魚涌 海灣街1號 華懋交易廣場14樓1403室 (鰂魚涌港鐵站 A 出口)

LG

Logitech

Microsoft

NEC

Samsung

Seagate

  • Web: http://www.seagate.com/
  • Service Hotline: (852) 2347 2038 (Synnex 聯強)

    • 所有SXL出售的Seagate硬碟均為聯強行貨,如你的硬碟不是在本公司購買,請向你自己的供應商查詢。
  • Synnex service center: 新界葵涌大連排道202-210號偉倫中心第一期5樓B1室

SONY

  • Web: www.sony.com.hk
  • Laptop service: (852) 2345 2966
  • Service Center:

    • Causeway Bay-161F, East Point Centre (Old Wing), 555 Hennessy Road, Causeway Bay
    • Mongkok-91F., Wai Fung Plaza, 664 Nathan Road, Mongkok.

Symantec

Toshiba

Viewsonic

WD (Western Digital)

  • Web: http://support.wdc.com/country/country.asp?c=hongkong
  • They have several official distributors for their hard disks

    • With “Synnex” label, call Synnex at (852) 2347 2038
    • With “VST” label, call VST at (852) 2728 7728
    • with “Zodic” label, call Zodic at (852) 2896 6878

Other

  • below are some non-computer related but popular home appliances hotlines:

Philips 飛利浦 http://www.philips.com.hk/ 26199663
Samsung 三星 http://www.samsung.com/ 36984698
Sharp 聲寶 http://www.sharp.com.hk/ 24102688
Panasonic 樂聲 www.panasonic.hk 24065666
Rasonicc 樂信 http://www.rasonic.com/ 28612767
Hitachi 日立 http://www.hitachi-hk.com.hk/ 27535386
LG LG http://www.lg.com/hk_en/ 35437777
TEAC TEAC http://www.teac.com/about/global/ 31939888
Toshiba 東芝 http://www.toshiba.com.hk/ 26359222
German Pool 德國寶 http://www.germanpool.com/ 23336245
PHILCO 飛歌牌 http://www.philco-intl.com/ 82108210
SIMENS 西門子 http://www.siemens.com.hk/ 29940361
Whirlpool 惠而浦 http://www.whirlpool.com.hk/ 24069188
Midea 美的 http://www.mideahk.com/ 36694826
Fisher&Paykel Fisher&Paykel www.fisherpaykel.com 24211210
3M 3M www.3m.com.hk 28066111
Berlin 柏林牌 http://www.berlin1967.com/ 23632334 / 23342427
Mitsubishi 三菱 http://www.mitsubishi-ryoden.com.hk/ 24278484
TCL TCL http://www.tcl.hk/ 24377450
ZANUSSI 金章 http://www.zanussi.com/ 82030298
Goodway 威馬電器 http://www.goodwayelectrical.com/ 27736773
Daikin 大金 www.cyaircon.com 27850271 / 23596333
SMC 蜆殼電器 http://www.smc.com.hk/ 25580181
iRobot iRobot http://www.irobot.com/ 35636521
JVC 星牌 www.jvc.com.hk 27328220
Pioneer 先鋒 www.pioneerhongkong.com.hk 28486488
Brandt 白朗 http://www.brandt.hk/ 24876066
THOMSON 湯笙 http://www.thomsonconsumer.com/ 24876066
GENERAL 珍寶 http://www.general-aircon.com/ 25297555
Carrier 開利 http://www.carrier.com.hk/ 26842888
Athens 金雅典 www.athens.com.hk 24133718

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