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Frequently Asked Questions

Question How to setup Microsoft Outlook for my email account?

Answer You should know the following information before you continue:
1. your email address (example: xxx@mycompany.com)
2. your password (default is "password")
3. your mail server name (default is mail.mycompany.com)
* in this example, please change "mycompany.com" to your own domain name.

Steps to setup Microsoft Outlook
- close all programs, open Microsoft Outlook
- click Tools > Email Accounts
- choose "Add a new email account", click Next
- in Server Type, choose "POP3", click Next
- input your name and your email address
- in Incoming mail server (POP3), input your mail server name (example: mail.mycompany.com)
- in Outgoing mail server (SMTP), input your mail server name again.
- in User Name, input your full email address (example: xxx@mycompany.com)
- in Password, input your password
- click More Settings
- click "Outgoing Server" tab
- tick "My outgoing server (SMTP) requires authentication"
- click OK > Next > Finish
- try to send yourself an email