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Frequently Asked Questions

Question How to setup Mac OSX Mail for my email account?

Answer You should know the following information before you continue:
1. your email address (example: xxx@mycompany.com)
2. your password (default is "password")
3. your mail server name (default is mail.mycompany.com)
* in this example, please change "mycompany.com" to your own domain name.

The following steps are based on Mac OSX 10.4.6, there may be a small difference on different version.

Steps to setup Max OSX Mail:

- close all other programs, open Mail
- click Mail > Preferences
- click the Accounts tab
- click the [+] icon (at lower left coner) to add a new account
- on the General Information page
  - change account type to POP
  - input your own name and email address
  - click Continue.
- on the Incoming Mail Server page
  - in Incoming Mail Server: input mail.mycompany.com
  - in User Name: input your full email address (example: xxx@mycompany.com)
  - in Password: input your password (by default, your password is "password")
  - click Continue
- on the Outgoing Mail Server page
  - in Outgoing Mail Server: input mail.hksx.com
  - click Continue
  - you may got an error that the mail server is not responding, this is normal, click Continue
  - click Continue ... Done
- when you are back to the Accounts screen, click Server Settings under Outgoing Mail Server.
- change Server port from 25 to 2525
- change Authentication to Password
- in User Name: input your full email address (example: xxx@mycompany.com)
- in Password: input your password (by default, your password is "password")
- click OK, close the Accounts screen
- try to send yourself an email