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Maintenance Service

Out-sourced I.T. Support

商業電腦 外判 保養 維修 支援 管理 服務

We have professional knowledge and extensive experiences in the areas of Local Area Network, Windows and Linux Servers, Internet as well as PC and Mac. Our customers include large international companies and small SOHO offices.

In order to quickly response to customer requests, we provide services in multiple ways:

  • Telephone/Email Support
  • Remote Control Support
  • On-site Support

Price

Our service fee is simple and open – HK$600 per man hour

Volume Discount

We offer discounted price for customers who commit a minimum amount of work hours per month.

  • 10 hours per month – HK$420/hr
  • 20 hours per month – HK$360/hr
  • 30+ hours per month – HK$300/hr

Minimum Charge

On-site services

  • Minimum charge is 1 hour per visit for main commercial areas during normal business hours.
  • Minimum charge is 2 hours per visit for remote areas, restricted areas, residential, schools, or non-business hours.
  • Minimum charge is 4 hours per visit for outlying islands, Sai Kung, Tung Chung, Airport.
  • Minimum charge is 8 hours/day plus travel and accommodation for China or overseas.

    • 0.25 hour increment after the minimum charge.
    • Min charge is 0.25 hour for telephone and remote control support.
    • Main commercial areas are locations in this MTR circle: Central > Tsuen Wan > FoTan > Kwun Tong > Quarry Bay.
    • Normal business hours are Monday to Friday, 10am – 7pm. (Exclude public holidays)

Fixed Monthly Pricing

Some customers prefer a predictable monthly cost for their budget. We offer an SLA-based services where service charge is calculated based on the number of named users.

For companies with less than 20 users, the charge is HK$300 per user. (4 hours response time, normal business hours, exclude hardware cost.)

Carry-in Service

Customer send the defective computer to our office and pick up after repair.

  • Service charge: HK$400 per computer. (exclude hardware cost)

SXL pick-up the defective computer from customer office and send back after repair.

  • Service charge: HK$800 per computer. (exclude hardware cost)

Permanent link to this article: http://www.sxl.net/solutions/maintenance/